RMA Submittal Form (USA or Canada Customers ONLY)
Welcome to our Instant RMA for your Leagoo product. Once you have completed the form, you will receive an email with your RMA instructions and form that will need to be included with your returned Leagoo product. Please be sure to read the documents thoroughly for important information prior to returning your Leagoo product to our repair center.
A few helpful tips when completing the request for an Instant RMA:
- You may only request for one Leagoo product at a time. If you are needing RMA’s for multiple products, please complete a new form for each product. Do not provide additional serial #’s in the brief description, as they will not be included in the RMA and will cause a delay in processing your RMA at time of receiving.
- Instant RMA will be provided for Leagoo products that are In-Warranty and are manufactured in the North America region (United States and Canada only). If your product is outside the manufacturer warranty term, you may still complete the web form, but you must upload a copy of your proof of purchase for warranty validation and you will receive a Case#.
- Pay close attention to the return shipping address. Different Leagoo product lines return may have a different repair center location. If the product is sent to the wrong repair facility expect delays in processing your Leagoo RMA.
- Possible reasons for not receiving an Instant RMA# and will receive a case# only:
- Incorrect Serial#: Please take the serial# from the physical Leagoo product, as the original box may differ. Please include as an attachment in the RMA form a picture of the Leagoo S/N and "Distributed by Leagoo Canada Inc." sticker. leagoo.ca only processes returns for Leagoo products distributed by Leagoo Canada Inc.
- Product is out of warranty, be sure to upload a copy of your proof of purchase.
- Product is not manufactured in the NA region
- If you need to make an address change, please contact Leagoo by Phone or Chat.
- For RMA status inquires or technical support related inquires, please visit our contact us page. Do not complete this form for these types of requests.
- Please only click the submit button once.
To prevent delays in processing your RMA, please remove all passwords (i.e. Operating System, BIOS).
**Recovering the operating system is required if there is a software and/or hardware related issues. Leagoo is not responsible for any lost data or 3rd party software. Back up all your personal data prior to sending your unit in for RMA service.
LEAGOO's Positioning: Just For Excellent Smart Life.
If technology is here to change lives, then LEAGOO is here to create high-quality intelligent life! Based on people-oriented principles, LEAGOO focuses on technological innovations to create intelligent ecosystems. We always believe that quality products are produced from a constant pursuit of perfection, continuous control of the details, as well as a strong self-confidence in our brand charisma.